Privacy Policy
Effective Date: 20 September 2026
Siya Collections ("Siya Collections", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how the Siya Collections mobile application ("App") collects, uses, stores, and protects information when you use our App and related services.
By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the features you use, Siya Collections may collect the following information:
1.1 Phone Number
If you use phone-number authentication, we may collect and process your mobile phone number to:
Create and maintain your account
Verify your identity through OTP authentication
Provide account-related services
Secure your account
1.2 Account and Profile Information
We may collect information that you voluntarily provide, such as:
Name
Mobile number
Delivery address
City or locality
Other information necessary to process your order or provide customer support
1.3 Order Information
When you place or enquire about an order, we may process information such as:
Products selected
Product IDs
Order details
Quantity
Price and discount information
Delivery information
Order status
Customer communication related to the order
1.4 Device and Technical Information
We may automatically receive certain technical information required to operate, secure, and improve the App, such as:
Device type and model
Android version
App version
Crash information
Diagnostic information
General usage information
Device/app identifiers where provided by the services we use
We do not request access to your contacts, microphone, camera, or location unless a specific feature requires such access and the appropriate permission is requested.
2. How We Use Your Information
We may use information collected through the App to:
Create and manage your account
Authenticate your phone number
Process and manage orders
Provide customer support
Communicate with you about orders and enquiries
Send notifications about products, offers, orders, and other App-related information
Improve App performance and reliability
Detect and prevent fraud, abuse, and security issues
Diagnose crashes and technical problems
Comply with applicable legal obligations
3. Firebase and Third-Party Services
Siya Collections uses certain third-party services to provide and improve the App.
These may include services provided by Google Firebase, such as:
Firebase Authentication
Firebase Firestore
Firebase Storage
Firebase Cloud Messaging
Firebase Analytics
Firebase Crashlytics
These services may process information necessary for authentication, database operations, notifications, analytics, crash reporting, and App functionality.
We do not sell your personal information.
Third-party service providers process information according to their own applicable privacy policies and terms.
4. WhatsApp and Customer Communication
Siya Collections may provide WhatsApp as an option for placing orders, making enquiries, or communicating with us.
When you choose to communicate with us through WhatsApp, your interaction is also subject to WhatsApp's own privacy policy and terms.
We do not control how WhatsApp processes information after you leave the Siya Collections App and use WhatsApp.
5. Notifications
If you allow notifications, Siya Collections may send notifications relating to:
Orders
New products
Offers
Promotions
Important App information
Other services available through the App
You can manage notification permissions through your Android device settings.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain account and order records
Resolve disputes
Maintain business and transaction records
Meet legal, accounting, or regulatory requirements
Protect the security and integrity of our services
When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.
8. Account and Data Deletion
You may request deletion of your Siya Collections account and associated personal information.
To request account deletion, contact us using the contact information provided below.
When we receive a valid deletion request, we will process the request and delete applicable personal information, subject to information that we are legally required or legitimately permitted to retain.
Some information may need to be retained for legal, accounting, fraud-prevention, dispute-resolution, or transaction-record purposes.
9. Children's Privacy
Siya Collections is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
10. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to information associated with your account
Request correction of inaccurate information
Request deletion of your account and applicable personal information
Withdraw certain permissions through your device settings
Contact us regarding questions or concerns about privacy
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our App, services, technology, or legal requirements.
When we make changes, we will update the "Effective Date" shown at the top of this policy.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Siya Collections
Email: siyacollectionsindia@gmail.com
Phone/WhatsApp: +91 7389410723
Business Locations: Indore, Madhya Pradesh, India
Siya Collections
Your Local Online Saree Store
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